How much is shipping?
It depends on a) what you order, b) where you live, and c) how fast you want it.
What shipping methods do you offer?
Standard shipping is UPS ground within the United States. Next Day or 2 day shipping options are available on request. International orders are shipped using particular carriers on a case by case basis.
Do you have a minimum order?
No.
How long does it take to process and ship my order?
Small quantity orders typically processed within 5 business days. Larger quantities ship according to an agreed schedule with the customer.
Where are you located? How long does shipping take?
We’re located in Brooklyn, NY. UPS ground shipping typically arrives in 3-7 business days.
Will you provide tracking information?
All orders receive a tracking number that is sent to your email address.
If I pay by credit card, will you charge my card once the item has shipped?
We’ll charge the card at the time the order is placed. This method offers a layer of security. We do not store any credit card information.
If I ordered a part that’s out of stock, when will it ship?
ASAP. We’ll notify you via email.
Can you ship my order to multiple addresses?
We most likely can accommodate this request. We do ask that you call us at 347-509-5880 Ext: 3 to discuss this before ordering.
Do you ship to AK, HI, and US territories?
Yes, but shipping rates may be higher and shipping methods may be limited. It usually takes 7-10 days to receive your order when shipped to one of these locations.
Do you ship to PO Boxes or APOs/FPOs?
We’re sorry, but we do not ship our products to PO boxes. Please contact us at support@getnightride.com or 347-509-5880 Ext: 3 to place an order for an APO or FPO.
Do you ship internationally?
We do. All international shipments are governed by ITAR regulations. To discuss the details of your international shipment, please contacts us at support@getnightride.com.
Do you ship hazardous items?
No.
What happens if the part is damaged during shipping?
It’s your responsibility to inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package. If you refuse a damaged package or one was dropped off, take a photo of the box, then promptly call the shipping / courier company to start the claim process. Please also contact us at 347-509-5880 Ext: 3, so we can begin the process of getting you a replacement.
What if my address changes before my order ships? Can I change where you send my shipment?
Can I change where you send my shipment? If a product has shipped, it can be difficult to make a change. If you have unique shipping requirements, please contact us at 347-509-5880 Ext: 3.
Do I have to sign for my order?
Yes. Our shipments of NightRide cameras require an adult signature at the time of delivery.
What if I never receive an order?
We track every shipment so likely we would know that you haven't received it. If you have not received the package, please contact us at 347-509-5880 Ext: 2 or email us at support@getnightride.com to file a claim.
What happens if I refuse the shipment?
In the case that you change your mind about the order please accept the shipment and then contact us for a return authorization at support@getnightride.com. If the package is damaged, please refuse the shipment, promptly call the shipping/courier company to start the claim process and then contact us.