NightRide Thermal Repair Policy
At NightRide, we’re committed to resolving your issues quickly and efficiently. Whether your unit is still covered by warranty or not, we’re here to help.
Step 1: Contact Technical Support First
If you're experiencing a problem with your NightRide unit:
- Call our Technical Support Team at +1 347 509 5880 x 2 or
- Fill out the Technical Support Form
Our tech team will assess the issue and determine if the unit needs to be sent in for further evaluation or repair.
Step 2: Receive an RMA Number
If a return is necessary:
- You will be assigned a Return Merchandise Authorization (RMA) number
- We'll email you the RMA number and detailed next steps, including shipping instructions
Do not send in any product without receiving an RMA first—unauthorized returns may not be accepted or processed.
Step 3: Out-of-Warranty Repairs (If Applicable)
If the issue is not covered under warranty:
- You will receive an estimate for the repair cost
- Once you approve the cost, we will forward an invoice
- Upon payment, we’ll begin the repair process
- The repaired unit will then be shipped back to you
Shipping Responsibility
Customers are responsible for the cost of shipping the product to NightRide. We will cover return shipping for in-warranty repairs. For out-of-warranty repairs, return shipping will be included in the final invoice.
Abandonment Policy
If a unit is sent in for an out-of-warranty repair or upgrade that requires payment and payment is not received within 90 days of first contact, the equipment becomes property of NightRide Thermal and is subject to resale or disassembly. First contact is made by email, phone call, and/or text message from NightRide Thermal to the customer with details of the repair and cost, as well as an emailed invoice payable online. NightRide will reach out to the customer twice more during the 90-day period before declaring the property as abandoned.
Need Help?
Questions about the return process or repair status?
Reach out to our support team at contact@getnightride.com or call us at +1 347-509-5880 Ext: 2.