NightRide Return & Exchange Policy
Returns
You may return an item within 30 business days of receiving your order, provided the following conditions are met:
- The NightRide camera is unused and in its original packaging.
- You must obtain a Return Merchandise Authorization (RMA) number by emailing support@getnightride.com.
- Include the RMA number clearly on the package and enclose a copy of the original invoice.
- A 15% restocking fee applies to all returns not resulting from our error.
Exchanges
Exchanges are accepted under the same conditions as returns:
- The item must be unused, in original condition, and in original packaging.
- Contact us at support@getnightride.com or call +1 347 509 5880 x 2 to begin the exchange process.
- You are responsible for all shipping charges.
Return/Exchange Process
Ensure the item meets all criteria listed above.
Then, email support@getnightride.com or call +1 347 509 5880 x 2 to initiate the process.
Wrong Item Received
If you received the wrong order, contact us immediately. We will correct the issue.
Return/Exchange Timeframe
Initiate the return or exchange within 30 days of receiving your item. The item must be shipped back within this period, or the return will be canceled, and no credit will be issued.
Return Conditions
Items can be returned for any reason as long as they are:
- Unused
- In brand new condition
- In original packaging
A 15% restocking fee applies to all returns not caused by our error.
Non-Returnable Items
Returns will not be accepted for:
- Items that have been installed or show signs of wear
- Items that have been disassembled
- Items damaged due to incorrect installation
- Items not in original packaging or not resaleable
If such an item is returned, it will be sent back and return shipping will be charged. If unsure, contact us before initiating a return.
Restocking Fee
A 15% restocking fee applies to all returns not due to our error.
Return Shipping
Customers are responsible for return shipping costs, except in cases of incorrect or defective shipments.
Refund Timeline
Refunds are processed within 5–10 business days after approval. You will be notified via email once your refund is issued.
Processing Time
Returns are processed within 5–10 business days after we receive the item.
Defective or Damaged Items
If your NightRide product arrives defective or damaged, contact us immediately. Do not assemble, install, or modify the part. We are not responsible for any installation errors or expenses related to incorrect or defective parts.
Lost Returns
We are not responsible for returns lost or damaged during transit. We recommend using insured and trackable shipping.
Warranty Claims
For warranty issues, review our warranty policy and contact us at support@getnightride.com or +1 347-509-5880 x 2 for next steps.