Can I return a part?
Of course! You have up to 30 business days after receiving your order to start the return process. We’ll accept your return if it meets all of the criteria, which is outlined on this page. Our return process is pretty straightforward:
- The NightRide unit must be unused and in its original packaging.
- Contact us for a return merchandise authorization (RMA) number by emailing firstname.lastname@example.org
- Ship the order back to us with the RMA number easily visible and a copy of the original invoice enclosed.
Can I exchange a part?
Usually, we accept exchanges, but the merchandise you’re sending back is held to the same rules as returned parts. If you wish to exchange a part, email us at email@example.com or call us at 646-847-2995, and we’ll start the exchange process. You will be responsible for the shipping charges. The part must be unused, in its original condition, and in its original packaging.
How do I return or exchange an item?
First, ensure that your part meets all of the criteria within our return/exchange policy. If it does, contact us at firstname.lastname@example.org or call us at 646-847-2995, and we’ll start the process.
What if you sent me the wrong order?
Contact us right away. We’ll offer an apology and send out the correct order.
How long do I have to return or exchange a part?
You have 30 days of receiving your order to start the return or exchange process unless it’s a warranty issue. See our warranty details here (link). Be sure to ship the part back to us within 30 days or the return will be canceled and no credit will be issued.
Can I return or exchange NightRide for any reason?
Yes, as long as the part is unused, still in brand new condition, and still in its original packaging. Please note: There is a 15% restocking fee on all returns that aren't the result of an error on our part.
Are there certain parts I can’t return?
Yes. We do not offer refunds for:
- Any NightRide components that have been installed and show signs of wear
- Any parts that have been disassembled
- NightRide parts that have been damaged from incorrect installation
- Parts that aren’t in original packaging and resaleable
If you try to return a part that falls in one of the above categories, we’ll send it back to you and charge you for return shipping. If you’re not sure whether your part can be returned, feel free to give us a call or send us an email. We’ll be more than happy to assist you.
Do I have to pay any restocking fees?
Yes. There is a 15% restocking fee for any returns that aren't the result of an error on our part.
Do I have to pay for return shipping?
Yes. The only exception is if we sent you a wrong or defective part. In such a case, please contact us.
How long will it take to receive my refund?
You’ll receive your refund 5-10 business days after we approve and issue it. We’ll notify you via email once it's issued.
How long do returns take to process?
We’ll start processing your return as soon as we receive it. It should take a total of 5 to 10 business days.
What if the NightRide is defective or damaged?
NightRide is warrantied against defect. In the event that your product is delivered defective, please let us know immediately. Please do not attempt to assemble, install, or modify a damaged part. We are not responsible for any installation errors or expenses that occur as the result of the installation of any incorrect or defective parts.
What if my return never arrives? Do I still get a refund?
No, sorry. That’s why we recommend buying insurance and tracking for the return shipment. We’re not responsible for returns that get lost or damaged in transit.
What if someone else purchased the NightRide for me and I want to return or exchange it?
You’re more than welcome to return it for store credit or exchange it for another part. The original purchaser must supply a copy of the invoice though.
What if I need to make a warranty claim and return the NightRide?
If you have a warranty issue, first review the details of our warranty policy then contact us at 646-847-2995 and we’ll help you figure out the next steps.