FAQs

Q: Why is NightRide mounted on the outside of the car?

NightRide uses far wave infrared technology. Far wave infrared enables NightRide to “see” up to one mile ahead, but far wave infrared cannot see through glass. This is why NightRide mounts to the outside of your vehicle.
Q: How is NightRide powered?

NightRide is powered through a wired connection to a vehicle battery or auxiliary battery.
Q: How easy is it to install NightRide?

Some NightRide models are self installable. We provide the instructions, you provide 5 minutes of your time. Other models require professional installation.
Q: How do I see infrared images?

NightRide captures infrared images and streams them via WiFi or Ethernet connection to our phone, tablet or laptop. There's the heads up display option (HUD) that projects images from the screen onto the clear film affixed to lower portion of the windshield. As you drive, the infrared images are displayed continuously onto the screen of HUD for your convenience.
Q: Can I view the NightRide camera on my vehicle's navigation or info screen?

While it is certainly possible to display the footage from NightRide on your vehicle's dash screen, we do not believe this is a safe way to use NightRide. We prefer that users position their display device at heads up level so you don’t take your eyes off the road.
Q: What is the difference between night vision and infrared?

Infrared based devices operate by measuring the amount of heat emitted by people or objects and creating a visual depiction of that energy. Night vision works from your headlights. NightRide sees beyond the scope of your headlights, showing you what your headlights don't.
Q: Do I need an internet connection?

No Internet connection is required to view the stream. The NightRide camera acts as a local hotspot.
Q: Does NightRide withstand rain and snow?

Yes, NightRide cameras are built to withstand rain, snow, heat and cold and have built in lens heating.
Q: What are safe operating temperatures for NightRide?

Safe operating temperatures are -40⁰F to +140⁰F, it's recommended that you operate it only in environments that are safe for people using a typical smart phone.
Q: What are the support hours?

We're available Monday through Friday, 8am – 9pm, ET.
Q: How long does it take for NightRide to arrive at my door?

Orders are generally processed within 2 business days + shipping time. Please see our Shipping page.
Q: What if the NightRide is broken or damaged during shipping?

It's your responsibility to inspect your package for damage before accepting or signing for delivery.

Please call: 347-509-5880.
Q: What happens if I need to return or exchange a NightRide?

See our Returns Policy.
Q: Do you ship outside the U.S.?

We do. However, depending on your country, there are restrictions. To verify availability of NightRide to your country, please contact us at contact@getnightride.com or call 347 509-5800.
Q: Do you offer express/expedited shipping?

Yes. Please see our Shipping page for details.
Q: Can I track my package?

Yes, we do provide a tracking number for each shipment.
Q: What payment methods do you accept?

We accept Visa, Mastercard, AMEX, Discover, Diner's Club, and PayPal. We also accept alternative payments like GPay and Apple Pay. See the complete list in the footer.
Q: How do you protect my credit card information?

The NightRide online store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant and this compliance extends to all online stores powered by Shopify. Every order made through our website is made through our safe and secure checkout system. We utilize SSL security technology, which ensures that all data passed between web browsers and servers remains private.
Q: What do I do if I need to cancel my order?

Please promptly call 347-509-5880 during our customer service hours of 9 am - 5 pm, ET to reach our customer support team. If the order has already shipped, you’ll need to follow the Returns process.
Q: Do you offer a warranty?

Yes. Please see our Warranty page for details.
Q: What if I want to talk to a real person about my order?

Please call 347-509-5880 during our customer service hours of 9 am - 5 pm, ET, M-F to reach our customer support team or simply leave us a message with a convenient time for us to call you back. We will reply promptly.
Q: Do you ever offer coupons or discounts?

Yes. Coupons and discounts are periodically offered through our NightRide Ambassadors and other online retailers.
Q: Do you charge sales tax?

Yes, as applicable.

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