FAQs

NightRide streams that captured video via Wi-Fi, Ethernet or USB connection to your phone/tablet or laptop.

NightRide is powered through a wired connection to your car battery.

NightRide is a simple install. We provide the tools, you provide 5 minutes of your time.

If you want to remove NightRide to store for later use, simply unscrew the power connector and one screw that attaches NightRide to the mount. If you are removing the mount as well, there will be one more screw to loosen. In any case, removing NightRide takes less than 5 minutes.

NightRide captures infrared images and streams them via WiFi connection to a mobile screen device that's placed on the dashboard. As you drive, the infrared images are displayed continuously onto the screen for your convenience.

Some of our customers have been able to stream the NightRide footage on their vehicle's dash screen. Most of our customers however utilize a phone or tablet positioned at a HeadsUp level to safely view the stream while maintaining consistent view of the road.

Night vision and infrared are both technologies used for viewing in low-light or dark conditions, but they operate in different ways. Night vision amplifies existing visible light, while infrared detects heat signatures, making it useful in total darkness.

No Internet connection is required. The NightRide camera acts as a local hotspot.

The NightRide camera is securely affixed to the hood of your vehicle and is rated IP69 against water ingression. It is built to withstand rain, snow, heat, and cold.

While NightRide imagers can detect temperatures from -40C to 330C (-40F to 625F), it's recommended that you operate it only in environments that are safe for people using a typical smart phone.

We're available 24*7.

We generally process orders within five business days. As far as shipping times, it depends on a) where you live, and b) how fast you want it. Please see our Shipping page.

We recommend that you inspect for package for damage before accepting or signing for delivery. If your NightRide camera arrives broken or damaged, please contact us at support@getnightride.com or 347-509-5880 Ext: 2

Please see our Returns Policy.

We do. Please see our shipping policy

Yes, we do. Please see our Shipping page.

Yes, we do provide a tracking number for each shipment.

For purchases on the NightRide website, we accept ShopPay. For wholesale purchases, we accept credit cards, ACH or wire transfers.

The NightRide online store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant and this compliance extends to all online stores powered by Shopify. Every order made through our website is made through our safe and secure checkout system. We utilize SSL security technology, which ensures that all data passed between web browsers and servers remains private.

Please promptly call 347-509-5880 Ext: 3 during our office hours of 9 am - 5 pm, ET. If the order has already shipped, you’ll need to follow the Returns process.

Yes. Please see our Warranty page for details.

Please call 347-509-5880 Ext: 2 to reach our customer support team

Yes. Coupons and discounts are periodically offered through our NightRide dealers.

Yes, as applicable.