Return Policy
This policy applies to purchases made directly through NightRide. Purchases of NightRide products made through a dealer are subject to the dealer’s return policy.
NightRide has a 30-day return policy for direct purchases, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return request, please contact support@getnightride.com or call + 1 347 509 5880 and select option 2 for customer service. If your return is accepted, we’ll send you an RMA # and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact customer service for any question at support@getnightride.com or call +1 347 509 5880 and select option 2 for customer service.
Damage and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, not working as expected or if you receive the wrong item, so that we can evaluate the issue and make it right. Our customer service team can be reached at support@getnightride.com or call + 1 347 509 5880 and select option 2 for customer service.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method less a restocking fee of 10%. Please remember it can take some time for your bank or credit card company to process and post the refund.